Terms of Use

1. General
1.1. The website kirkova.com is owned by Evgeniya Kirkova, who provides services as an independent practitioner.
1.2. The website offers consulting services in psychology, psychosomatics, and nutrition, as well as proprietary work formats (Sensoma, Regenesis, and others), educational materials, and tools for self-guided work.
1.3. The Practitioner reserves the right to change the range, description, and pricing of services, as well as these Terms. The current version is always published on the website.

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2. Nature of Services and Important Disclaimers
2.1. The Practitioner’s services are consultative, educational, and supportive in nature. They do not constitute a medical service, medical care, psychiatric care, or the treatment of any illness.
2.2. The Practitioner does not make medical diagnoses and does not prescribe treatment. The services are not a substitute for consultation with a doctor, psychiatrist, licensed psychotherapist, or other qualified medical professional.
2.3. In cases of acute mental states, severe mental disorders, suicidal thoughts, or serious physical illness, the Client must seek help from a qualified medical professional. The Practitioner may decline to provide a service if she believes the Client’s request requires medical intervention.
2.4. The Client understands that the services do not replace seeing a doctor. The Client agrees not to delay, discontinue, or replace any examination or treatment prescribed by a doctor based on the work with the Practitioner.
2.5. The Client confirms that, at the time of engagement, they are in a state that allows them to take part in consultative work, and that they have independently assessed its suitability for themselves.
2.6. Proprietary work formats (including Sensoma) are intended to work with emotional states and do not constitute physiotherapy, diagnosis, or treatment of physical illness. Any changes in well-being are not guaranteed and are not of a medical nature.
2.7. The outcome of the work depends on the Client’s involvement, openness, and readiness to change. The Practitioner does not guarantee any specific result, as it is determined by many individual factors. The Practitioner undertakes to apply her professional knowledge and effort to help the Client.
2.8. Information on the website, in materials, newsletters, and social media is of a general informational nature and does not constitute individual advice.

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3. Booking, Payment, and Refunds
3.1. Services are booked through forms on the website, the online booking system, or by arrangement with the Practitioner.
3.2. Payment is made through the methods indicated on the website (including payment systems for international payments). A service is considered booked once payment has been received, unless otherwise agreed.
3.3. A refund is available if the booking is cancelled before the session begins. To receive a refund, the Client must notify the Practitioner of the cancellation through any agreed communication channel before the scheduled session time.
3.4. Once the session has begun, payment is non-refundable.
3.5. If a session does not take place due to the Practitioner’s fault, the Client is offered either rescheduling or a full refund, at the Client’s choice.
3.6. The amount and timing of refunds when using payment systems may depend on the terms of those systems.

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4. Rescheduling and Cancellation
4.1. The Client may reschedule a session by notifying the Practitioner in advance within the agreed timeframe.
4.2. The Practitioner may reschedule a session if circumstances prevent it from taking place, by notifying the Client in advance and agreeing on a new time.
4.3. A Client’s late arrival does not extend the session time.

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5. Confidentiality
5.1. All information the Client shares during the work is confidential and will not be disclosed to third parties, except as expressly required by law.
5.2. The processing of the Client’s personal data is carried out in accordance with the Privacy Policy published on the website.
5.3. The Practitioner may use anonymized examples from her practice for educational and informational purposes — without disclosing the Client’s identity or any data that could identify them.

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6. Intellectual Property
6.1. All website materials, proprietary methods, texts, images, courses, and other materials are the intellectual property of the Practitioner.
6.2. Copying, distributing, publishing, or otherwise using the materials without the written consent of the Practitioner is prohibited.
6.3. Access to paid materials and courses is granted to the Client for personal use and may not be transferred to third parties.

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7. Liability
7.1. The Client makes decisions about their own life, health, and actions independently and bears full responsibility for them.
7.2. The Practitioner is not responsible for the Client’s decisions, actions, or inaction taken on the basis of information received during the work.
7.3. The Practitioner is not responsible for technical failures on the Client’s side, in payment systems, video services, or other third-party services.
7.4. The Practitioner does not provide emergency or crisis support and does not offer ongoing, round-the-clock availability. In a crisis, the Client should contact emergency services or a crisis helpline.
7.5. In any case, the Practitioner’s total liability is limited to the amount actually paid by the Client for the service giving rise to the claim.
7.6. The Practitioner is not liable for lost profit, moral damages, or any other indirect losses of the Client.

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8. Final Provisions
8.1. These Terms take effect from the moment the website is used or a service is booked.
8.2. For any questions, the Client may contact the Practitioner through the contact details provided on the website.
8.3. The parties will seek to resolve any disputes through negotiation.

 

This document is public and published on kirkova.com.